Contact SmartestDesk

The fastest way to reach us is by email. We aim to respond to all inquiries within twenty-four to forty-eight (24-48) hours, Monday through Friday, Central Time. Weekend and holiday responses may take slightly longer.

What To Include In Your Message

To help us respond quickly, please include:

• Your full name (as entered at checkout)
• The email address used for your purchase
• Which product you purchased (Manual, Exam, or Complete System)
• A clear description of your question or issue
• If reporting a technical issue: your browser (Chrome, Safari, Firefox, etc.) and device (Mac, PC, iPad, etc.)

Common Topics

Access code issues

If your access code is not working, please first verify you are entering it exactly as it appears in your welcome email (codes are case-sensitive). If the problem persists, email support with your access code and the URL you are trying to access.

Device limit reached

Each access code may be activated on up to five devices. If you have exceeded this limit and need a reset (one free reset per access window), email support with your access code.

Refund inquiries

SmartestDesk operates on a strict no-refund policy after access activation due to the immediate nature of digital delivery. Please see our Terms of Service for complete details before reaching out.

Access window extensions

Extensions may be granted in cases of documented medical or family emergency. Please include supporting documentation with your request.

General questions about preparation

We welcome questions about the materials, suggested study sequences, or how to interpret your practice exam results. We aim to respond personally to substantive preparation questions.